Refund Policy

Legadova™ — a product of Moose Pack Ventures LLC, a Moose Pack Inc. company.

Effective Date: July 13, 2026

Last Updated: July 13, 2026

This Refund Policy explains when and how you may obtain a refund for purchases of the Legadova™ service operated by Moose Pack Inc. It is incorporated into our Terms of Service. Payments are processed by Stripe.

1. One-Time Purchases (Document Creation)

14-day satisfaction guarantee. If you are not satisfied with a one-time purchase, you may request a full refund within fourteen (14) days of the purchase date, provided you have not finalized, exported/downloaded for execution, electronically signed, or notarized the completed document. Once a document has been finalized for execution, signed, or notarized, the core service has been delivered and the purchase is generally non-refundable, because the deliverable has been provided to you.
We may make reasonable exceptions (for example, duplicate charges, technical failures that prevented delivery, or as required by law).

2. Subscriptions (Auto-Updating Will and Premium Features)

Subscriptions renew automatically at the stated interval until canceled.
Cancel anytime. You may cancel through your account settings. Cancellation stops future renewals; it does not automatically refund the current period.
Renewal refund window. If you were charged for a renewal you did not intend, you may request a refund of that most recent renewal charge within seven (7) days of the charge, provided you have not made substantial use of the new period's premium features. Prior periods are non-refundable.

3. Add-Ons

Any premium add-on follows the one-time-purchase rule in Section 1: refundable within 14 days unless the feature has been substantially used.

4. How to Request a Refund

Email iammvm1@gmail.com with the subject line "Refund Request," including the email on your account, the date of purchase, and the reason. We aim to respond within 5 business days. Approved refunds are issued to your original payment method via Stripe and may take several business days to appear.

5. Statutory Rights (EU / UK and Other Consumers)

If you are a consumer with mandatory statutory rights (including EU/UK rights of withdrawal for digital content), those rights apply and are not limited by this policy. Where you request immediate performance of digital content/services and acknowledge losing the withdrawal right once performance begins, that acknowledgment applies as permitted by law. Nothing here waives non-waivable consumer rights.

6. Chargebacks and Stripe Dispute Path

If you believe a charge is incorrect, please contact us first at iammvm1@gmail.com — we can usually resolve issues faster than a bank dispute. You also retain the right to dispute a charge with your card issuer or through Stripe's dispute process. Initiating a chargeback for a properly delivered, non-refundable service may result in suspension of your account pending resolution. We will provide Stripe with transaction records as needed to respond to disputes.

7. Contact

Moose Pack Inc — Legadova™ — iammvm1@gmail.com